PATIENT RESOURCES
Supporting You Every Step of the Way
Access the resources, information, and support you need for your healthcare journey
At Medexa Medical Group, we believe informed patients are empowered patients. Whether you’re preparing for your first visit, exploring our comprehensive services, or seeking guidance on placement options, we’ve compiled essential resources to support you and your loved ones.
FAQ's
Everything You Need to Know
From insurance and scheduling to forms and facility information, we’ve organized all the essential resources to make your healthcare experience seamless. Our team is here to guide you through every step.
Insurance & Billing FAQs
Q: What insurance plans do you accept?
A: Medexa Medical Group accepts most major insurance plans including Medicare, Medicaid, Aetna, Blue Cross Blue Shield, Anthem, United Healthcare, Cigna, Optum, and many others. Please contact our office at (949) 832-1055 to verify your specific coverage before your appointment.
Q: Do you offer payment plans?
A: Yes, we understand healthcare costs can be a concern. Our billing department works with patients to establish reasonable payment arrangements. Contact us to discuss your options.
Q: How do I submit insurance information?
A: You can submit your insurance details through our intake form (available for download below), provide it when scheduling your appointment, or bring your insurance card to your first visit.
Q: Is telemedicine covered by my insurance?
A: Many insurance plans now cover telemedicine services. We'll verify your coverage when you schedule your virtual appointment.
Scheduling & Appointments FAQs
Q: How do I schedule an appointment?
A: You can schedule by:
Calling us at
(949) 832-1055
Using our online contact form
Visiting our office at
2204 E. 4th Street, Ste. 106, Santa Ana, CA 92705
Q: Do you offer same-day appointments?
A: Yes! We offer urgent care consultations for time-sensitive health concerns. Call us to check availability.
Q: What should I bring to my first appointment?
A: Please bring:
Photo ID
Insurance card(s)
List of current medications
Relevant medical records
Completed intake forms (download below)
Q: Can I request a home visit or house call?
A: Absolutely! We offer house calls with our board-certified physicians and mobile primary care services. Contact us to schedule.
Q: What are your office hours?
A: Our office hours are [INSERT HOURS]. For after-hours urgent care consultations, please call our main number for instructions.
Telemedicine Services FAQs
Q: How do telemedicine appointments work?
A: Our telemedicine services allow you to connect with our healthcare providers via secure video consultation from anywhere. You'll receive a link and instructions before your scheduled appointment time.
Q: What equipment do I need for a telemedicine visit?
A: You'll need:
• A device with camera and microphone (smartphone, tablet, or computer)
• Stable internet connection
• Quiet, private space for your consultation
Q: What types of visits can be done through telemedicine?
A: Telemedicine is ideal for:
• Follow-up appointments
• Medication management
• Chronic disease monitoring
• Minor illness consultations
• Mental health support
• Preventive care discussions
Q: Is telemedicine as effective as in-person visits?
A: For many conditions, telemedicine provides the same quality of care as in-person visits. Your provider will determine if an in-person examination is necessary.
Q: How do I prepare for my telemedicine appointment?
A: Have your current medications, health concerns written down, and any relevant health data (blood pressure readings, blood sugar levels, etc.) ready to share.
Patient Forms & Documents
Download and complete these forms before your visit to streamline your check-in process
📄 New Patient Intake Form
Complete this comprehensive form before your first visit
📄 Medical History Form
Help us understand your complete health background
📄 Consent for Treatment
Authorization for medical care and procedures
📄 HIPAA Privacy Notice
Your privacy rights and how we protect your health information
📄 Insurance Authorization Form
Insurance information and authorization for billing
📄 Telemedicine Consent Form
Agreement for virtual healthcare visits
📄 Release of Medical Records
Authorization to obtain records from other providers
📄 Advance Directive Form
Document your healthcare wishes
Note: Forms coming soon. Please call (949) 832-1055 to receive forms via email.
Placement Assistance Services
Navigating healthcare placement options can be overwhelming. Our experienced social workers and care coordinators are here to help you find the right care setting for your needs or those of your loved ones.
Services We Provide:
✓ Assessment & Consultation
We evaluate individual needs and recommend appropriate care settings based on medical, social, and financial considerations.
✓ Facility Matching
Connection to quality hospitals, Long-Term Acute Care facilities (LTACs), Skilled Nursing Facilities (SNFs), home health agencies, and assisted living facilities.
✓ Coordination Support
Seamless transitions between care settings with comprehensive care planning and communication between providers.
✓ Insurance & Benefits Guidance
Help understanding Medicare, Medicaid, and private insurance coverage for different care options.
✓ Ongoing Advocacy
Continued support throughout the placement process and follow-up to ensure satisfaction and quality care.
Our Social Work Team provides:
• Emotional support for patients and families
• Resource navigation
• Community service connections
• Financial assistance programs
• Transportation arrangements
• Caregiver support and education
Our Network of Trusted Partners
Medexa Medical Group has established strong partnerships with premier healthcare facilities throughout Orange County, Los Angeles, and the Inland Empire. These collaborations enable us to provide coordinated, comprehensive care across the entire healthcare continuum.
Our Partner Network Includes:
🏥 Hospitals Acute care and specialty hospitals for emergency and inpatient services
🏥 Long-Term Acute Care (LTAC) Facilities
Extended medical and rehabilitative care for complex conditions
🏥 Skilled Nursing Facilities (SNFs)
24-hour skilled nursing care and rehabilitation services
🏥 Home Health Agencies
Professional in-home medical care and support services
🏥 Assisted Living Facilities
Residential care with medical oversight and support
Benefits of Our Partnership Network:
• Seamless care transitions between settings
• Coordinated treatment plans across all providers
• Direct communication channels between care teams
• Access to specialized services and equipment
• Consistent quality standards and protocols
• Reduced wait times for placement
• Advocacy and support throughout your care journey
We work closely with facilities to ensure:
• Quality care delivery
• Appropriate level of care for each patient
• Timely admissions and transfers
• Comprehensive discharge planning
• Ongoing monitoring and follow-up
Care Coordination & Support Services
At Medexa Medical Group, we understand that navigating the healthcare system can be complex and overwhelming. Our dedicated care coordination team is here to help you access the services and support you need.
Our Care Coordination Services Include:
🤝 Social Worker Support
Our licensed social workers provide:
• Counseling and emotional support
• Crisis intervention
• Discharge planning
• Community resource connections
• Advocacy services
• Family support and education
📋 Care Planning
• Comprehensive assessment of needs
• Development of personalized care plans
• Coordination between multiple providers
• Medication reconciliation
• Regular follow-up and monitoring
🚗 Assistance Services
• Transportation arrangements
• Medical equipment procurement
• Home modification recommendations
• Meal delivery programs
• Support group connections
💊 Chronic Care Management (CCM)
Enhanced support for patients with multiple chronic conditions including:
• 24/7 access to care team
• Regular health monitoring
• Medication management
• Provider coordination
📱 Remote Patient Monitoring (RPM)
Stay connected to your healthcare team with advanced monitoring technology for real-time health tracking.
Join Our Team
Passionate about making a difference in healthcare? Medexa Medical Group is always looking for dedicated professionals to join our growing team.
We're Currently Seeking:
🩺 Medical Professionals:
• Board-Certified Physicians (House Calls & Clinic)
• Nurse Practitioners
• Physician Assistants
• Registered Nurses
• Licensed Vocational Nurses
🤝 Support Staff:
• Social Workers (LCSW/MSW)
• Care Coordinators
• Medical Assistants
• Front Office Staff
• Billing Specialists
Why Choose Medexa?
• Innovative healthcare model
• Supportive team environment
• Competitive compensation
• Comprehensive benefits
• Professional development opportunities
• Make a meaningful impact in patients' lives
Interested in joining our mission to revolutionize healthcare?
We Accept Most Major Insurance Plans
Medexa Medical Group partners with a wide range of insurance providers to ensure accessible care
We accept Medicare, Medicaid, and most major private insurance plans. Our experienced billing team will verify your coverage and work with you to maximize your benefits. Contact us at (949) 832-1055 to confirm your specific insurance coverage before your appointment.
Have Questions? We're Here to Help
Visit us at
2204 E. 4th Street, Ste. 106 Santa Ana CA 92705, call us at (949) 832-1055,
or explore our offerings online at
www.medexamedicalgroup.com.